We want you to feel confident ordering from us, so please take a moment to read our returns policy before purchasing.
Our tarot decks are a sealed printed product. Because of this, we have specific conditions around returns.
Returns
We accept returns under the following conditions:
• Returns are accepted within 14 days of delivery
• The tarot deck must be unused, unopened, and in its original sealed packaging
• The deck must be returned in the same condition it was received
Once a tarot deck has been opened or unsealed, we are unable to accept a return. Opened decks cannot be resold, and this policy is strictly enforced.
Damaged or Faulty Items
If your tarot deck arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• Clear photos of the damage or fault
• Photos of the packaging if relevant
We will always work with you to make this right.
Refunds
If a return is approved:
• The buyer is responsible for return postage
• Once the item is received and inspected, a refund will be issued to the original payment method
Shipping costs are non-refundable unless the item is faulty or sent in error.
Important Notes
• We do not accept returns for decks that have been opened, used, or unsealed
• We do not accept returns due to change of mind after opening the deck
• Please contact us before returning any item — unapproved returns may not be refunded
If you have any questions before ordering, feel free to reach out. We’re always happy to help you decide if the deck is right for you. Please contact us at antonio@starandstrength.com.